Below you can find the various keynote presentations of the first day, 24th of June.

Presentations of the second day, 25th of June, are being collected and will be published next week. The recordings won???t be published here, but are available under request. Please contact us at info@service-design-network.org if you have special interest in any of the contributions.

The pictures that better illustrate the atmosphere during the conference you can find them at our Facebook group. 

 

 

 

Vous trouverez ici les diff??rentes pr??sentations keynote de la premi??re journ??e.

Les pr??sentations jour 2 sont actuellement collect??es et seront publi??es d??s la semaine prochaine. Les enregistrements ne seront pas publi??es ici, mais sont disponibles ?? la demande. Nous vous invitons ?? nous contacter sur info@service-design-network.org, si vous avez des questions sur l’une de ces contributions.

Retrouvez sur notre groupe Facebook les photos d’ambiance de la conf??rence.

 

Welcome! ??? Patricia Romatet (IFM), Birgit Mager (KISD), Anne Marie Boutin (APCI) and Christophe Tallec (Utilisacteur)

Bienvenue! ??? Patricia Romatet (IFM), Birgit Mager (KISD), Anne Marie Boutin (APCI) and Christophe Tallec (Utilisacteur)

– Presentation in French and English – 

– Pr??sentation en Fran??ais et Anglais –

 

 

What is service design? ??? Birgit Mager (K??ln International School of Design)

Qu???est ce que le design de services? ??? Birgit Mager (K??ln International School of Design)

 

– Presentation in English –

– Pr??sentation en Anglais –

 

 

 

In house service design ??? Clothilde Huet & Florent Cetier (V??olia Transdev) 

BPASS de Veolia Transdev, une innovation au service de la mobilit?? des voyageurs ??? Clothilde Huet & Florent Cetier (V??olia Transdev)

 

– Presentation in French –

– Pr??sentation en Fran??ais – 

 

 

   

Creating a compelling customer experience: a holiday Inn case study ??? Craig LaRosa (Continuum)

La cr??ation d???une exp??rience client convaincante: Holiday Inn une ??tude de cas ??? Craig LaRosa (Continuum)

 

– Presentation in English –

– Pr??sentation en Anglais –

 

 

   

Service design toolkit ??? Alain Denis (Yellow Window Service Design)  

???Service design toolkit??? ??? Alain Denis (Yellow Window Service Design)

 

– Presentation in French –

– Pr??sentation en Fran??ais –

 

 

 

How to create ecosystems for service design development ??? Paul Pietyra (Neko??)  

Cr??er le bon ??cosyst??me pour le d??veloppement du design de services ??? Paul Pietyra (Neko??)   

– Presentation in French –

– Pr??sentation en Fran??ais –

 

 

Service Design for multi-modal mobility: the Babel paradoxdevelopment ??? Giuseppe Attoma (Attoma) 

Le design de services et la mobilit?? multi-modale: le paradoxe de Babel ??? Giuseppe Attoma (Attoma)  

 

– Presentation in French –

– Pr??sentation en Fran??ais –

 

 

  

Healthcare by design. Using service design to innovate together with patients and staff ??? Julia Schaeper (NHS Institute)

Sant?? et design – impliquer patient et staff m??dical dans la co-innovation par le design de services ??? Julia Schaeper (NHS Institute)

 

– Presentation in English –

– Pr??sentation en Anglais –

 

 

Service design at Volkswagen ??? Felix Somerville-Scharf (Volkswagen)  

Le design de services au sein de Volkswagen ??? Felix Somerville-Scharf (Volkswagen)

 

This video is not available due to company copyright issues.   

Cette video n’est pas disponible pour des raisons de droits de publication de l’entreprise.

A service design approach to cost/benefit analysis??? Ben Reason (Live|work)   

Une approche du design de services sur l???analyse des b??n??fices et des co??ts ??? Ben Reason (Live|work)

 

– Presentation in English –

– Pr??sentation en Anglais –

 

 

1 short Casis to sum up key elements ??? Christophe Rebours (InProcess)  

Un petit cas d ??tudes pour r??sumer les ??l??ments cl??s  ??? Christophe Rebours (InProcess)

 

– Presentation in French –

– Pr??sentation en Fran??ais –

 

 

Service design, a session to discuss and debate with the speakers ??? Round table, speakers day 1 

Le design de services, discussion et debat avec les intervenants ??? Table ronde, pr??sentations jour 1   

 

– Presentation in French and English –

– Pr??sentation en Fran??ais et Anglais –

{this video will be published tomorrow, 20.07.11}

 

Thank you and goodbye! ??? Anne Marie Boutin in behalf of the french SDN national chapter and Birgit Mager  

Merci beaucoup et au revoire! ??? Anne Marie Boutin et Birgit Mager

– Presentation in French and English –

– Pr??sentation en Fran??ais et Anglais –