Look at this boy fly, that was great fun …
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Look at this boy fly, that was great fun this morning
 Workout Details – SportyPal
victorhaze had a new cycling workout, crossing 46.36 km in 88 minutes.
Het bericht van Victor Haze bekijken of erop reageren » Met het Google+ project wordt delen op het web meer zoals delen in het echt.
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| Je hebt dit bericht ontvangen omdat Victor Haze het heeft gedeeld met post@victorhaze.posterous.com. Afmelden voor dit soort e-mails. |  |
In the series a beautiful building a day…
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In the series a beautiful building a day….
 Museum of Liverpool / 3XN
Architects: 3XN Location: Liverpool, England Engineer: Buro Happold Client: National Museums Liverpool Project area: 13,000 sqm Photographs: Pete Carr,
Het bericht van Victor Haze bekijken of erop reageren » Momenteel is een kleine groep testers bezig alle plooien van het Google+ project glad te strijken. Als je geen toegang tot Google+ kunt krijgen, probeer het dan binnenkort opnieuw.
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| Je hebt dit bericht ontvangen omdat Victor Haze het heeft gedeeld met victorhaze@posterous.com. Afmelden voor dit soort e-mails. | |
10 service design basics – Service Design Hub #yam @myen
10 service design basics
Back in 2006, Birgit Mager from the Köln International School of Design put together a list of 10 basics:
1. Look at your service as a product
Just like products, good services need to be connected to good business strategies.2. Focus on the customer benefit
Focusing on benefits for customers might involve rethinking the organisation.3. Dive into the customer’s world
Service design explores the emotions and experiences and helps customers to explain more about their own desires.4. See the big picture
A customer’s service experience might start long before their first interaction with the provider (such as discussions with friends and family). Services are embedded within largers systems of interactions and relationships.5. Design an experience
Service design uses techniques that have their roots in interaction design, experience design and performning arts.6. Create perceivable experience
Service design strives to make the invisible visible and the not yet existing perceivable.7. Go for a standing ovation
The service performance needs to be supported by a designed setting that meets the needs of the “actors”8. Define flexible standards
100% standardisation of production sites is not applicable to services.9. A living product
The service system should invovle an “open membrane” between the customer, employees and environment”10. Be enthusiastic
The corporate culture has a major impact on the quality of the service.This list is a summary of Birgit Mager’s 10 Service Design Basic Cards. Unfortunately, it’s currently out of print.
Posted in Home, Service Design.
By Suze Ingram – September 8, 2009
In the series a beautiful building a day…
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In the series a beautiful building a day….
Museum of Liverpool / 3XN
Architects: 3XN Location: Liverpool, England Engineer: Buro Happold Client: National Museums Liverpool Project area: 13,000 sqm Photographs: Pete Carr,
Het bericht van Victor Haze bekijken of erop reageren » Momenteel is een kleine groep testers bezig alle plooien van het Google+ project glad te strijken. Als je geen toegang tot Google+ kunt krijgen, probeer het dan binnenkort opnieuw.
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| Je hebt dit bericht ontvangen omdat Victor Haze het heeft gedeeld met victorhaze@posterous.com. Afmelden voor dit soort e-mails. | |
Ooh yeah got this working now. Posting from…
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Ooh yeah got this working now. Posting from #G+ to Twitter and Facebook thru Posterous
Het bericht van Victor Haze bekijken of erop reageren » Momenteel is een kleine groep testers bezig alle plooien van het Google+ project glad te strijken. Als je geen toegang tot Google+ kunt krijgen, probeer het dan binnenkort opnieuw.
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| Je hebt dit bericht ontvangen omdat Victor Haze het heeft gedeeld met post@victorhaze.posterous.com. Afmelden voor dit soort e-mails. | |
Try it one more time
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Try it one more time
Het bericht van Victor Haze bekijken of erop reageren » Momenteel is een kleine groep testers bezig alle plooien van het Google+ project glad te strijken. Als je geen toegang tot Google+ kunt krijgen, probeer het dan binnenkort opnieuw.
|
| Je hebt dit bericht ontvangen omdat Victor Haze het heeft gedeeld met victorhaze@posterous.com. Afmelden voor dit soort e-mails. | |
No not quite
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No not quite
Het bericht van Victor Haze bekijken of erop reageren » Momenteel is een kleine groep testers bezig alle plooien van het Google+ project glad te strijken. Als je geen toegang tot Google+ kunt krijgen, probeer het dan binnenkort opnieuw.
|
| Je hebt dit bericht ontvangen omdat Victor Haze het heeft gedeeld met post@victorhaze.posterous.com. Afmelden voor dit soort e-mails. | |
10 service design basics ??? Service Design Hub #yam @myen
10 service design basics
Back in 2006, Birgit Mager from the K??ln International School of Design put together a list of 10 basics:
1. Look at your service as a product
Just like products, good services need to be connected to good business strategies.2. Focus on the customer benefit
Focusing on benefits for customers might involve rethinking the organisation.3. Dive into the customer???s world
Service design explores the emotions and experiences and helps customers to explain more about their own desires.4. See the big picture
A customer???s service experience might start long before their first interaction with the provider (such as discussions with friends and family). Services are embedded within largers systems of interactions and relationships.5. Design an experience
Service design uses techniques that have their roots in interaction design, experience design and performning arts.6. Create perceivable experience
Service design strives to make the invisible visible and the not yet existing perceivable.7. Go for a standing ovation
The service performance needs to be supported by a designed setting that meets the needs of the ???actors???8. Define flexible standards
100% standardisation of production sites is not applicable to services.9. A living product
The service system should invovle an ???open membrane??? between the customer, employees and environment???10. Be enthusiastic
The corporate culture has a major impact on the quality of the service.This list is a summary of Birgit Mager???s 10 Service Design Basic Cards. Unfortunately, it???s currently out of print.
Posted in Home, Service Design.
By Suze Ingram
??? September 8, 2009
A definition of a leader…
« Naive or professional? | Blog Home | What you should worry about »
A definition of a leader…
Leaders lead.
Is that too simple?
Writers write. If you want to be a writer, write. And be sure to have people read what you write.
And leaders? Leaders lead.
If you want to be a leader, go lead.
Posted by Seth Godin on July 16, 2011 | Permalink
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Gotta love Seth for simplicity and clarity of voice….
Victor Haze 